0191 3881128

Delivery

Delivery

All parcels will be dispatched as quickly as possible and sent by:-

UK

  • Via Royal Mail – Signed for service
  • ParcelForce 48hr express

Delivery Charge

  • Packages up to 1 kg £2.99
  • Packages over 1 kg £5.00

 

Weight is calculated during the checkout process.

Europe & International

We are currently not set up to take international orders.

We apologise for any inconvenience this may cause.

We intend to be up and running with an international delivery service by the end of 2020.

Further Info

Credit Card Orders

North East Model Centre accepts most major credit and debit cards as payment. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorisation is not given for any reason, we reserve the right to cancel the order without notification.

We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorise your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.

Parental Verification of Orders

New customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed.

Price and/or Description Changes

All prices, pictures and descriptions on this site and all other North East Model Centre publications are subject to change.

North East Model Centre maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, North East Model Centre reserves the right to cancel or refuse orders at its sole discretion.

Please contact us within 30 days regarding price or promotion discrepancies.


Returning Goods


Returns

The Goods usually come with a manufacturer’s warranty (usually 12 months). The scope of the warranty will usually cover manufacturing defects but not damage cause by crashing, abuse, water ingress or general wear and tear, or if Goods have been misused, altered or repaired without our approval.

You may contact us in the first instance and we will usually inspect the Goods and may be able to deal with your query through a phone call or email.

You should not make any further use of Goods where you discover a defect as this may affect your rights under the manufacturer’s warranty. Any Goods which need to be returned for these purposes should always be clean and not covered in dirt.

You should also complete any warranty card details to claim under a manufacturer’s warranty and provide a copy of your receipt together with a note detailing the problem and the reason for the return.

Inspect for Damage

You should inspect the products when you receive them for defects or damage. Items delivered by courier which are clearly damaged on delivery must be signed for as such or refused and returned to us.

Damage in Transit

Where Goods have been damaged in transit, but we are not immediately notified, please let us know as soon as possible and in any event within 7 days of the day on which you received the damaged item.

All such damaged Goods should be returned to us, should be in their original packaging (even if damaged) and must not be used or fitted (as appropriate).

You should also provide a copy of your receipt and avoid attaching postage labels or similar to the packaging directly. Please wrap Goods to be returned first, before attaching labels.

Incorrect Item

If we have dispatched an incorrect item, we will make an exchange and pay agreed costs of returning the item. For large or valuable items, please contact us in the first instance and we will arrange a courier instead where we feel this is appropriate.

Non-Delivery

Non-delivery of an Order needs to be reported to us within 7 working days of the date of dispatch. If an item is lost in transit, we may not dispatch a replacement immediately. Resent or replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30 days from dispatch for undelivered mail to be returned to us, depending on the delivery country.

Dispatch

North East Model Centre uses a variety of parcel carriers, we reserve the right to choose the carrier and are unable to accommodate requests for preferred carriers. Once the order has dispatched, we must allow the carrier a reasonable time frame to deliver. North East Model Centre and/or the carrier reserve the right to request a signature for proof of delivery.
We cannot demand a parcel carrier to leave a package. Once the package is successfully delivered, we are not responsible for theft or damage to the goods.

When using a forwarding company, we are not responsible for lost or damaged goods after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed.

We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen goods. You may be responsible for any legal or collection action related to the shipment.

Limits of Liability

We accept no responsibility for crash damage and/or loss of kits, motors, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error.

Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by the appropriate manufacturer’s authorised repairer, etc.

It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes.

Not Faulty Goods

If we do not find any fault or defect, then your cancellation and refund rights are limited to the initial 14 day cancellation period though this does not affect your statutory rights.

Responsibility of Care of Goods

You must take good care of the Goods while they are in your possession. If you fail to do so and the value of the Goods reduces as a result of how they are handled prior to return to us and where you have caused the damage, as opposed to that damage being caused in delivery, then we reserve our right to withhold that amount which may otherwise have been due to you.

Proof of Return

If you return Goods either because you believe they are faulty or because you change your mind, we ask that Goods you return require a form of proof of posting and some form of tracking. North East Model Centre will not be held responsible for any goods that are mislaid in the postal system or in transit to us.

Distance Selling Regulations:
Under the terms of the Consumer Protection (Distance Selling) Regulations 2014, you have the right to cancel your purchase agreement with North East Model Centre provided that you give written notice of your intent to cancel within seven working days from the day after that on which you receive the goods.
North East Model Centre must refund your money within 14 days of receiving the written notice of cancellation.
If you cancel the agreement, you must ensure that you take “reasonable care” of the goods supplied and return them to North East Model Centre at your own expense.
North East Model Centre will not pay for or refund the cost of returning the goods.

When Distance Selling Regulations Do Not Apply:

We will accept goods for return that were purchased from North East Model Centre within 14 days of receipt. The goods must be in new and unused condition and in its original packaging. We do not accept returns via COD or any other collection method. COD packages will be refused.

Packages billing North East Model Centre without authorisation will result in actual shipping charges billed back to sender unless other prior arrangements were made. There is no restocking fee for qualified returns.

Mounting and running a motor, charging or cycling rechargeable, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used goods.

Dispatch

North East Model Centre uses a variety of parcel carriers, we reserve the right to choose the carrier and are unable to accommodate requests for preferred carriers. Once the order has dispatched, we must allow the carrier a reasonable time frame to deliver. North East Model Centre and/or the carrier reserve the right to request a signature for proof of delivery.

We cannot demand a parcel carrier to leave a package. Once the package is successfully delivered, we are not responsible for theft or damage to the goods. When using a forwarding company, we are not responsible for lost or damaged goods after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed.

We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen goods. You may be responsible for any legal or collection action related to the shipment.

Additional policies may exist. Policies are not limited to those on this page. Call North East Model Centre with any questions on 0191 388 1128